TERMS & CONDITIONS
The conditions below apply to any or all contracts for the purchase and delivery of products from www.Iamlevant.com. Please always read through the conditions before placing your order. The conditions may be revised
Once you accept a transaction with us, you’re also accepting these terms and conditions. It is your responsibility as a customer to ensure that all information provided, resembling your name, e-mail address, postal address, and so forth is correct.
The transaction is complete once you have received your order confirmation.
You must be 18 years old or the age of majority in your jurisdiction in order to make a purchase on our Website. If you are under 18 years old or the age of majority in your jurisdiction, then you may not make a purchase on our Website.
Iamlevant SAL retains the right to refuse any request made by you and reserves the right to close your online account at our sole discretion. If your order is accepted, we will inform you by email. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
DISCLAIMER
Iamlevant SAL does not guarantee that all items included on the website are in stock at the time of your order.
If an item is unavailable, we will contact you by email. We cannot guarantee problem-free, uninterrupted, and secure access to the site.
PAYMENT AND PRICES
You will be charged for the item purchased and shipping costs only. Our prices include import duty and VAT. We reserve the right to change our prices. Prices for our products are subject to change without notice.
Your order will be charged in the default currency which is USD. The currency conversion will then be applied by your issuing bank.
COPYRIGHT AND INTELLECTUAL PROPERTY
All information and content available on the Website and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organisation thereof (collectively, the “Content”) is the property of I am Levant. It is protected by international laws, including laws governing copyrights and trademarks.
The Content nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
You are authorized to use this material only for personal, non-commercial purposes.
Except as set forth in the limited licenses in section below, or as required under applicable law, neither the Content nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
SHIPPING AND DELIVERY
We use DHL International for shipping.
Within 10 days from your order was placed we hand your order over to DHL Express Worldwide. After that the delivery time will be 3-10 working days*
*Kindly note that delivery times commence from the date of dispatch. Sometimes due to customs in the respective countries, the delivery times may be longer.
However, in periods of high demand as in our sales period, shipping and delivery might exceed normal expectations, and we hope you understand.
When your order has left our warehouse, you should have received a tracking notification from DHL. If you have yet to receive a notification about shipping, the order is probably in the queue to be packed and sent and the tracking information should be provided by the shipping company shortly.
Returns and right of withdrawal
We do not accept returns on any item personalized with your inscription, unless the item is faulty in which case it will be replaced with the same or an alternative can be chosen.
All non-personalized items are valid for returns. You can return your order within 14 days of receiving your order. The package must then be returned to us within 14 days. Return of a product is valid if the product is unused and in the same condition in which you received the product. Items must be returned in the same condition as received, otherwise no refund/replacement will be issued. We will not accept a return that is damaged, used or dirty. We will refund the amount you have paid, excluding the shipping costs.
Iamlevant SAL do not cover the postage for the return or refund the original postage. You can read about our exchanges and return policy here: Refund and Return Policy
Uncollected packages
Uncollected orders, and orders that are not delivered due to a lack of information/communication from the customer regarding delivery time or address, will be charged a fee of 50 USD. The fee will either be deducted when handling your return or added to your invoice for unpaid invoices. Orders that are not picked up as described above, which are sent in automatic return to us, are not covered by the right of withdrawal.
Faulty items
If you believe an item is faulty, please contact us at [email protected] with a brief description of the problem along with images so we can look into this for you and if appropriate we will arrange your replacement. If we have made a mistake or if the fault is due to a production error, we will pay for shipping it back to us, but please note you are responsible to let us know through an email if the product is damaged upon arrival.
LINKS
The site may contain links to other websites beyond our reach. We cannot be held liable for the content or privacy policies of such sites.
COLORS
We cannot guarantee that the colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
VIOLATION OF RULES
Iamlevant SAL reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
FORCE MAJEURE
In the case of Force Majeure, Iamlevant SAL obligations will be suspended. In such cases the contract will be partially or fully terminated by yourself or Iamlevant SAL.
GOVERNING LAW
These terms of use are compiled in accordance with Laws of Lebanon.
ORDER POLICY
We reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.
We reserve the right to limit the quantities of I am Levant products that we supply, and/or to refuse any order that is unusual or placed in bad faith.
PRODUCTS FOR PERSONAL USE
Items bought from I am levant are not for resale. By placing an order on I am Levant you certify that you are purchasing products for your own personal use. You cannot reproduce, duplicate, copy, sell, resell any of our products. We reserve the right to refuse orders for any reason without explanation.
Data
What information do we collect?
We ask for your name, telephone number, home address, email address and age for newsletters. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.
What the data will be used for?
Your data will enable us to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions.