Customized bags with initials can be cancelled within 2 days of ordering by email.

Every order is made especially for you. We don’t mass produce or keep ready-made bags in stock, allowing us to give each piece the care and attention it deserves.

Production takes 15 to 20 days before your order is shipped. Shipping times may vary depending on your location, so your order will typically arrive within 3 to 4 weeks from the date it is placed.

If your order has left our warehouse, you should have received a tracking notification from DHL. If you have yet to receive a notification about shipping, the order is probably in the queue to be packed and sent and the tracking information should be provided by the shipping company shortly.

No, we do not refund personalised goods.

Yes we do, however it is up to the customer to cover the return postage back to our warehouse and we do not refund the initial postage either.

Yes we write exactly as the personalisation is written. So please do triple check exactly how you write the initials in the box- it is embroidered exactly as you enter it. This will be your responsibility if wrong.

We only accept changes within 12 hours of ordering by email.

We only allow cancellations within 2 days of ordering by email.

Please email (Email) stating what you want to order and in what quantity and they will advise.

We deliver with DHL

Please reach out at info@iamlevant.com

Please contact us on info@iamlevant.com, and our team will assist you